Engagement and HR service desk
Keep people informed, listen to them and help them quickly. Announcements, surveys and recognition live in one feed, and every question or concern becomes a case with an owner and a deadline.
- Announcements, engagement and recognition
- HR helpdesk, grievances and employee relations
What it solves
The everyday problems this part of HR4ON takes away.
- Important notices lost in e-mail, with no proof they were read.
- Survey results that could identify individuals.
- Recognition that happens only once a year.
- HR questions answered late, and sensitive cases handled in the open.
Key capabilities
Communications
Announcements, policy notices, news, events and alerts for chosen audiences, with approval, scheduling, expiry, pinning and a mobile preview.
Acknowledgements
Ask people to confirm they have read an announcement, and see delivery and acknowledgement by department.
Surveys
Anonymous or identified surveys with a minimum group size, so small groups are never shown. Anonymous answers have no link to the person.
Kudos and awards
Instant kudos linked to your values, a recognition wall, and award programmes with nominations and review. Monetary awards can be paid through payroll.
HR requests
Employees ask HR, raise payroll queries or policy questions and follow replies from their phone. Replying reopens a resolved case.
Service levels
Response and resolution targets per category. The clock pauses only for allowed reasons, and overdue cases escalate automatically.
Confidential cases
Grievances and harassment complaints go to a restricted case team. Harassment complaints can be anonymous. Evidence is kept with a custody trail and an access log.
Case assistant
Summarise a case or draft a reply from approved reply texts. It uses only what the case worker can already read.
See it in HR4ON
Real screens from the HR4ON demo company. Select a screen to enlarge it.
How it works
Publish
Write an announcement, choose the audience and channel, get it approved and schedule it.
Listen
Run a survey, protect small groups, and read results by group with recurring themes.
Recognise
Give kudos any day; nominate for awards that are reviewed and, if you choose, paid through payroll.
Resolve
Requests arrive in the service queue with an SLA. Case workers take, reply, escalate and resolve them.
Who uses it
Questions
Can a manager see a grievance about them?
No. Grievances and harassment complaints go to a confidential case team, not to the manager. People with a conflict of interest can be excluded.
How are survey answers protected?
Anonymous answers have no link to the respondent, and results are hidden for groups smaller than the minimum you set.
Can recognition include money?
Yes. An award programme can include a monetary reward that is paid through payroll with its pay component and tax treatment.
Read the guides
Step-by-step user guides with screenshots, free to download.
See HR4ON with your own processes in mind
Tell us how many people you employ and what matters most. We will walk you through HR4ON on a laptop and a phone.